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Robert Half Technology has been engaged on a contract opportunity for an Implementation Project Coordinator for a large Telecommunications company in South Florida.
This position will be integrally involved with the Planning, Execution, Control and Closure of Business VoIP and Telecom Services (Collocation and Managed Hosting) customer implementation projects. Your responsibilities will include but are not limited to: - Managing customers through the our client's Implementation processes, beginning in the Sales & Solution Design stages. - Management and execution against project plans and delivery commitments. - Creating and maintaining customer communications, technical documents, project plans and scopes of work for each customer, when appropriate. - Documenting installation steps and progress in client's OSS. - Documenting additional aspects of project schedules via Visio, Microsoft Project, etc. -Completely owning and managing all aspects of the customer relationship throughout the hand-off and implementation process, including: ->Hand-off from Sales ->Proactive customer updates on milestones, delays, issues to resolve, etc. ->Timely responses to customer questions and concerns ->Hand-off to Support
-Ability to identify, track and manage to resolution risks and customer issues for each implementation. -Coordinating and forming solid working relationships with other departments, vendors and partners, including Sales, Solution Engineering, Product/Marketing, Activations, Finance, etc.
Additional Information
Location: Miramar, FL
Job ID: 01000-109110
Experience: Required Skills & Experiences
This position requires the following skills and experience:
-Bilingual in Spanish and English is a MUST -At least 6 months project support experience. -Telecommunications or VoIP experience preferred. -Ability to maintain strict professionalism in all client communication. -Ability to handle multiple competing priorities in a fast-paced environment -Direct hands-on experience supporting end-user customers in a Customer Operations position. -Maturity, judgment, negotiation skills, influence skills, analytical skills, and leadership skills are essential and critical to successful management of projects at this level. -Ability to work with technical and non-technical business owners alike.
-CCNA or MCSE certification preferred -Working knowledge of Voice over IP technology. -Excellent written and verbal communication skills.