Technical Account Manager

Technical Account Manager

Title: Technical Account Manager
Location: US-TX-Houston
Other Locations:
Overview:

To lead professional & consulting services (hub, country or group of countries) to ensure provision of the best implementation and support for our information and selected product solutions offerings in a profitable manner
. Senior role, responsible for service in a region and larger accounts.
. Delivery of co-ordinates and consistent technical account management to the client (contact management, high level relationships, escalation path).
. Focus on high levels of customer satisfaction.
. Thorough understanding of customer technology infrastructure and strategy development, ownership, implementation of strategic technical account plan.

Responsibilities:

. Participate in developing technical account strategy with Accounts Managers Pre and Post sales support for providing technical solution.
. Proactive regular meetings with clients to review infrastructure requirements, systems capacity and other technical requirements.
. Regular meeting and contact with clients to review service quality, service issues, satisfaction with technical services and keeping clients informed of progress of any promised actions or remedies.
. Keep clients updated on Thomson Reuters technologies and product roadmaps and ascertain potential prospects for future sales.
. Provide updates to TDB input for software and configuration inventory. High level project planning and coordination for client site construction.
. Provide cost estimates of technical activities for quotation purposes.
. Monitor and drive Global Service Level Agreement performances.
. Provide expert technical advice to clients and internal customers.
. Support beta testing by identifying suitable sites and gather beta feedback.
. Provide feedback from clients to internal support groups on service expectations and service performance perceptions.
. Provide the technical interface to clients during problem resolutions including keeping clients informed of progress and remedial actions being taken.
. Support Master Support Framework implementations.
. Support achievements of goal for Strategic Targets.
. Value added technical services (e.g. out-of-scope technical services).


At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.
Required Skills:

. Strong interpersonal and leadership skills.
. Significant experience influencing individuals outside of formal line management relationships.
. Understanding of the delivery and implementation of market data from a customer perspective.
. Strong track record of working in a customer facing environment and driving initiatives to improving customer satisfaction.
. Problem analysis and resolution of complex issues.
. Proven communication and presentation skills.
. Proven project management skills in a dynamic business environment.
. Significant work experience in open systems environments including networking technologies, different hardware platforms, and current operating systems.
. Knowledge of market data infrastructures and products.
. Knowledge of Thomson Reuters Market Data System.
. Knowledge of Financial markets and data.

Desired Skills:

. Project Management

Education:

. Degree in technical or information technology with knowledge of computers, Networking or use of technology.
. Project Management certification or service management certification like ITIL is be an advantage.
. Training in negotiation skills, presentation skills and communication skills will be helpful in succeeding in role.


At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.