Sales Engineer IIISales Engineer III-
Full Time
Regular Requisition Number:14369
Austin , TX
Business Demands It. Level3 Delivers
Level 3 Communications is a leading global provider of telecommunications services offering reliable and secure network capabilities that deliver exceptional value. We are one of only six Tier 1 Internet Service Providers (ISPs) in the world. Our expanding assets have solidified our position as one of the largest IP transit networks in North America and Europe. As a trusted business partner, enterprise, content, wholesale and government customers rely on Level 3 to deliver converged voice, video and data solutions combined with a superior service experience.
Why Join Level 3 Communications?
We are trusted, reliable and responsive in meeting the needs of our customers. Level 3 is experiencing tremendous growth and raising the bar in the telecommunications industry. To support our continued success, we are looking for the best in the industry to join our team. At Level 3 you will receive medical, dental, vision, and life insurance benefits - all with aggressive company contribution, beginning on day one with no waiting periods.
In addition to industry-leading benefits, Level 3 offers a generous paid time off plan, company matched 401(k), new hire stock grants, health and wellness programs, education reimbursement, corporate bonus program and access to world-class industry training.
Apply today and become an integral part of the team that is raising the bar in the telecommunications industry.
Summary
Responsible for selling services and retaining revenue by providing technical customer support to assigned accounts. The Sales Engineer interacts with customers to execute the technical aspects of the sales strategy by developing appropriate solutions and building technical relationships. The SE is able to focus ambiguous customer needs into specific, deliverable requirements and solutions to help qualify and quantify opportunities. The SE resolves technical issues arising during the sales engagement, helps clients define specifications and requirements, develops solutions, and provides technology presentations to both technical and management-level audiences.
Essential Duties
*Customer Meetings and Meeting Preparation: Attends customer meetings in person and via the phone. Prepares moderately complex level technical proposals and presentations. Provides moderate scope responses to product and industry questions. Demonstrates proficient solution selling abilities and effective, pro-active customer communications.
*Customer Solution Development: Analyzes customers business needs and develops intermediate range strategies based on knowledge of customer's current communication network, equipment and business on how company can competitively meet customer's needs. Independently completes moderately difficult, custom designs.
*Internal and External Training: Advises customers and sales on technical aspects of company products including fit to customer's needs, features, availability, etc.
*Process Improvement: Will utilize expertise developed in executing the above duties to help streamline and improve Sales and SE processes. Responsible for regularly recommending improvements to management team. Outlines changes needed to the process, products, pricing based on the requirements.
*Customer Advocate: Escalation route for Sales Engineer I - acts as customer advocate as necessary for pre-sales activities and minimal post-sales activities.
Education and Experience
* Experience: 7+ yrs
* Education Level: Bachelor's Degree
* Field Of Study: Engineering, technical or similar
* A combination of education and experience is acceptable.
Knowledge, Skills or Abilities
* Communication: Advanced written and verbal communication skills. Must have the ability to build relationships over the phone. Must have a proactive communication style ensuring timely status of projects to account team and customer. Must be able to extract hidden or unrealized customer requirements and gain consensus on these requirements with the customer. Ability to focus ambiguous customer needs into specific, deliverable requirements. Able to develop relationships and communicate with high level customer technical staff. * Technical Skills: Advanced understanding of voice/data/internet applications, communications technology and network design. Advanced understanding of technical terminology related to company products & services. Requires general knowledge of voice and data communications equipment. Advanced understanding of sales cycles and the solution selling process, preferably at multiple levels, i.e., Internet & Enterprise. Advanced level presentation skills. * Problem Solving: Advanced analytical skills. Must be able to work through complex issues with a methodical approach. Advanced ability to graphically depict solutions in a compelling manner. * Work Style: Ability to work independently and as part of a team. Ability to work under pressure with tight deadlines. Ability to work on multiple projects simultaneously. Must be detail oriented. * Computer Skills: Advanced MS Office Suite knowledge and usage. Ability to learn internal company systems, such as Siebel, Granite, and Network Engineer. * Business Acumen: Intermediate understanding of company financial measures. Must have an intermediate understanding of telecommunications industry and sales cycles.* 7 to 9 years experience working in telecommunications with technical working knowledge of voice, data and transport technologies. *4+ years working in Sales Engineering or technical sales role within company or comparable organization.
* Security clearance may be required.
Work Environment
Sits five to seven hours per day. Stands and or walks one to three hours per day. May bend, reach, stoop and crouch throughout the day. Should have the ability to hear, speak and see effectively to perform the necessary tasks of this position. Manual dexterity is occasionally required. The position may require frequent movement and activity relating to using keyboards, viewing data on computer displays, and communicating verbally and in writing to the needs of others. The employee-owner may occasionally lift and/or move up to 10 pounds. Working Conditions: Work is performed in an office environment. The noise level in the work environment is usually moderate. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
* This position can require travel up to 50% of the time.
* Must be able to drive and has a valid driver's license.
Level 3 Communications is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.
Our company is committed to providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process please call and let us know the nature of your request and your contact information.
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