Revenue Specialist - Madrid

Revenue Specialist - Madrid

Revenue Specialist - Madrid


Job ID #: 18904
Company: Partner Services
Location: SPAIN - Madrid
Functional Area: Sales
Employment Type: Full-Time Regular
Education Required: Not Indicated
Experience Required: Not Indicated
Relocation Provided: To be determined






Position Description
A market revenue specialist's mission is to grow the revenue generated in their markets by working on initiatives that improve key business metrics. A market revenue specialist's focus will be to develop relationships with hotel revenue managers and support the market managers in improving the market price and inventory competitiveness. The market revenue specialist will lead ad hoc projects that need to be implemented in their market

Responsibilities:

Relationship building with hotel revenue managers where the objective of the relationship is commercially focused to deliver improved metrics.
- Periodically review the quality of rates and inventory available through Expedia.
- Assist the market manager with the hotel contract renewal process.
- Lead ad hoc project work to implement new systems, work processes, technologies and drive adoption of new initiatives.
- Promotional campaign management including pitching promotion opportunities to hotels and soliciting deals from hotels
- Managing the relocation process when Expedia guests are not accommodated in their booked hotel.
- Act as a liaison between the hotels and our customer care department to resolve customer satisfaction cases
- Reporting and analysis to support decision making and track market performance.

Qualifications:

This position has very frequent contact with all levels of the market management team and suppliers.
Work Experience and Education Guidelines:
2-3 years in the industry

Core Competencies:

Problem Solving/Judgment- Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, communicates decisions to others.
Organizational Effectiveness- Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and get things done in a complex multi-level organization.
Customer Focus- Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.