Product Specialist, IR DesktopTitle: Product Specialist, IR Desktop
Location: US-MA-Boston
Other Locations:
At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.
The Thomson Reuters Corporate Desktop Client Services Team is responsible for ensuring client retention through client support and product training. Through regular client dialog, the Product Specialist builds relationships with their clients that allow them to understand each client's needs and more effectively provide proactive consultative service. The team responds to a wide variety of inquiries, including but not limited to financial industry questions, product functionality, technical troubleshooting and data. Client training is delivered by phone, on-site visits, web-assisted training and periodic multi-client group sessions. In addition to giving clients a basic understanding of the products to which they subscribe, training is meant to encourage increased usage through a better understanding of the depth of information and flexibility offered through the products.
The Product Specialist role includes ongoing communication between the Client Services Team and other Thomson Reuters colleagues assigned to common clients. This coordination enhances our client-facing efforts and provides Thomson Reuters with stronger client relationships and more coordinated sales opportunities.
Primary responsibilities:
* Build and manage client relationships through proactive communication
* Document all client interactions and trainings in Thomson Reuters' CRM system
* Educate clients on how to use the products the team supports to meet the client's Investor Relations needs and consistently enhance their understanding of Thomson Reuters' solutions
* Collect and aggregate client feedback on products and coordinating roll-out of upcoming enhancements
* Troubleshoot and facilitate the resolution of technical and data issues and inquiries
This position is based in Boston, MA and may require occasional travel to client sites.
* Bachelor's degree
* Intensely service driven profile with 2 years of work experience in a customer service environment
* Understanding of the Corporate Investor Relations domain
* Ability to work independently and on a team
* Previous work experience in training, client service and finance
* Excellent interpersonal and communication skills
* Valid driver license
* Available for "on-call" weekend or after-hours rotationAt Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
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