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Printer / Copier Services Site Manager - Clive Area (08033)
Requisition ID 11-08033 Job Title Printer / Copier Services Site Manager - Clive Area (08033) Job Category Operations Full / Part-Time Full time - Regular FLSA Status Exempt Shift 1st City Clive State / Province IA Country United States Job Description Position Profile
Supervises day-to-day operations and staff of outsourcing sites; 80% of time should be spent in managing duties, no more than 20% in operating production equipment. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers; assists in maintaining acceptable profit levels and ensures that customer expectations are met. This position has high degree of customer interface. Job Duties and Responsibilities * Responsible for effective implementation and management of Ricoh Service Excellence.
* Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.
* Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.
* Meets quality and deadline standards by the effective use of job scheduling practices.
* Handles formal contact with the customer on a daily basis in outsourcing.
* Provides training on workflow and machine operations when necessary.
* Ensures payroll accuracy by overseeing and correcting all time clock punches.
* Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance.
* Increases employee retention by achieving turnover and average tenure goals.
* Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.
* Improves quality of operations and improves consistency by implementing company performance and operation procedures.
* Ensures that location is properly staffed by matching employee skills and equipment with production demands.
* Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.
* Motivates employees and recognizes their accomplishments in a timely manner.
* Clearly communicates job expectations/consequences of employees by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.
* Completes site reports and other paperwork as necessary.
* Manages financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement.
* Responsible for managing P&L.
* Performs other duties as assigned. Qualifications(Education, Experience and Certifications) * Requires high school diploma or GED. * Requires 5+ years of experience in a related technical print/copier equipment support &/or networking. * Requires strong communication skills (verbal & written). * Requires previous experience managing people (5-6 employees is preferred). * Requires a valid, violation-free driver's license, insurance, and access to a reliable vehicle.
* Requires experience in delivering classroom and/or informal training sessions.
* Requires experience in operation of the most advanced machines, including networking, troubleshooting, etc.
* Requires experience in setting goals by defining and prioritizing specific, realistic objectives.
* Remains updated on current technology and trends in the marketplace by reading relevant journals, magazines and newspapers. We are an Equal Opportunity Employer. M/F/D/V Apply On-line
