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For your reference, we have included the original job posting below.
Event Communications Coordinator
Job Number:
26943298
Company Name:
Level 3 Communications
Job Location:
Broomfield, CO US
Job Category:
Media & Communication
Event Communications Coordinator
Event Communications Coordinator-
Full Time
Regular Requisition Number:12128 Broomfield , CO
Businesses Demand It. Level 3 Delivers It. Level 3 Communications is a leading global provider of telecommunications services offering reliable and secure network capabilities that deliver exceptional value. As a trusted business partner, enterprise, content, wholesale and government customers rely on Level 3 to deliver converged voice, video and data solutions combined with a superior service experience.
We are trusted, reliable and responsive in meeting the needs of our customers. See how you can become an integral part of the world-class team that is raising the bar in the telecommunications industry.
Summary Responsible for managing the communication of large Network Events out to internal Company teams as well as external customers. Interfaces with Service Management to both ascertain critical details of these Network Events as well as document the flow of repair and the parties involved. May also be engaged by Enterprise Incident Management Team (EIMT) or Network Response Team (NRT) teams to activate either process. Essential Duties *Documents the status and repair of large Network Events via a ticketing system. Takes information provided by the technical teams and translates the communication into customer friendly non-proprietary terms that can be broadcast across a very large audience. *Responsible for the workflow occurring on the audio bridge established for the Network Event and maintains a diary of events and the parties involved on the audio bridge. *Responsible for ticket management to ensure proper automated notification as well as manual email generation via template should the ticketing system be down. *Contributes towards continuous process, systems, and people improvements across the team. Education and Experience * Experience: <2 yrs * Education Level: High School/GED * Field Of Study: Telecom/Technical Writing * A combination of education and experience is acceptable. Knowledge, Skills or Abilities Excellent written and verbal communication skills are critical. Customer relationship and negotiation skills are a must. 2-3 years experience in one of the following areas: TSC (Technical Customer Service) CSM (Customer Service Management) NOC (Network Operations Center) Technical Sales support Other technical support role (Service Activation, Provisioning, etc) Must understand and be capable of supporting technical aspects of products and services to include transport, IP, and Voice. * Ability to effectively manage conflict in stressful situations. * Ability to deliver difficult messages in a clear, concise, and empathetic manner. * Ability to use effective approaches for choosing a course of action or reaching valid conclusions. * Ability to effectively manage an issue from inception to closure. * Excellent written and verbal communication - used to document and relay information regarding network and other events. * Ability to work extremely well in a supportive, team environment. * Must be punctual and possess an exceptional work ethic. * Ability to establish and maintain excellent Customer relationships. * Excellent persuasion skills. * Ability to read, understand and follow written processes. * General understanding of Business Continuity Disaster Recovery (BCDR)/ Emergency Response Team (ERT) processes. * Understanding cross-organizational processes and relationships critical to the Event Management Team. * Capability of providing training support for other organizations within Level 3. Work Environment Sits five to seven hours per day. Stands and or walks one to three hours per day. May bend, reach, stoop and crouch throughout the day. Should have the ability to hear, speak and see effectively to perform the necessary tasks of this position. Manual dexterity is occasionally required. The position may require frequent movement and activity relating to using keyboards, viewing data on computer displays, and communicating verbally and in writing to the needs of others. The employee-owner may occasionally lift and/or move up to 10 pounds. Working Conditions: Work is performed in an office environment. The noise level in the work environment is usually moderate. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Level 3 Communications is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.
Our company is committed to providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process please call and let us know the nature of your request and your contact information.
