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For your reference, we have included the original job posting below.




Corporate Communications Coordinator


Job Number:25126934
Company Name:PBS
Job Location:Arlington, VA US
Job Category:Media & Communication
 

Corporate Communications Coordinator
Corporate Communications Coordinator


Location: Arlington , VA
Last Updated: 06/23/2010




Job Description:

POSITION TITLE: Corporate Communications Associate

DEPARTMENT: Corporate Communications

STATUS: Full-time/Active

SUPERVISOR: Director, Corporate Communications



JOB OBJECTIVE:


* Manage the day-to-day operations of Viewer Services including managing viewer comment responses, supervising a viewer services staff member and developing reports as needed.

PRINCIPAL RESPONSIBILITIES:


* Develop stock responses for most popular viewer comment topics and ensure they are updated as necessary; research and draft responses for specific questions, seeking input from other PBS departments when needed; monitor Viewer Services Discussion Board on PBS Connect; contribute to 's Program Contacts and FAQ sections; monitor contact flow (email, phone, hard mail) and bring trends to the attention of supervisor. (50%)

* Monitor contact flow, report on trends and coordinate with PBS staff and producers to send out timely reports.

* Supervise Viewer Services Coordinator on a day-to-day basis; provide supervisor with bi-weekly reports. (10%)

* Manage and update viewer responses.

* Conceive and produce regular Viewer Services reports for key audiences.

* Moderate Viewer Services Discussion Board on PBS Connect.

* Provide appropriate viewer contact data to PBS staff upon request.

* Respond to viewer email, phone calls and hard mail.

* Help update and maintain Program Contacts and FAQ pages on .
>
WORK EXPERIENCE:


* Customer service experience such as experience at a membership organization, congressional office or PR firm.

* Strong writing and editing background.

* Knowledge of PBS and public television preferred.


EDUCATION/TRAINING and TECHNICAL SKILLS :


* College degree in English, Journalism or Public Relations, Humanities or Liberal Arts (or equivalent combination of education and professional experience).

* Familiarity with electronic communication systems including World Wide Web, Internet, and HTML.

* Database management experience preferred.

* Above average skills in typing/word processing, spreadsheets and electronic communications systems.


OTHER SPECIAL SKILLS:


* Creative thinking in approaches to mail responses, handling mail volume and maintaining organization.

* Attention to detail and exceptional reporting skills.

* Ability to interact with all levels of multi-faceted corporation.

* Excellent spelling and grammar.

* Excellent organizational and people skills.



PBS is an Equal Opportunity Employer M/F/V/D


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