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For your reference, we have included the original job posting below.
Consultant - Business Consultant
Job Number:
25056203
Company Name:
BT
Job Location:
Charlotte, NC US
Job Category:
Media & Communication
Consultant - Business Consultant
Consultant - Business Consultant Location: North Carolina - Charlotte Job Code: 2128 # Of Openings: 1
Description
BT provides networked IT services for optimizing IT performance to multinational, multisite customers. Our global, ubiquitous services focus on throughput and service levels so our customers can overcome business challenges and create sustainable value in critical areas. We deliver a wide range of solutions from professional services to networking to fully managed IT services, in the areas of IT optimization, unified communications, security, mobility and contact center efficiency. The strength and experience of our employees combined with the knowledge gained by using our own solutions internally is where we differentiate ourselves. We design and operate global business models in more than 170 countries and through key acquisitions and our partner network we are ready wherever our customers are around the world today. At BT we believe our success is measured by our customers’ success so we are always focused on whether solutions make business sense for our customers. This has helped us become more than a vendor, we are a trusted advisor and partner. Division: BT BSG Location: Charlotte, NC
Travel: Travel required/ domestic and regional
Position: Business Consultant
Job Description: The role of business consultant within BT represents one of the highest exposure field positions within the consulting career track. A business consultant will be tasked with high-level consulting projects as well as business development activity and considerable involvement in development and expansion of the BT portfolio of services. In consulting capacities, the business consultant will deliver services from throughout the BT portfolio, with specific skills in delivery of IT Strategy and Planning services. This includes services such as: * Process Governance and Architecture – With specific skills in process and governance analysis, real-world process development and implementation as well as analytical projects to drive process improvement and efficiency * IT Strategy and Integration – Involving the complete lifecycle of IT services for client, from strategic direction to meet business needs, through planning, design, implementation and operation of large scale IT initiatives * Business and Financial Analysis – Providing business-driven analysis of IT projects for clients. Including the ability to drive sourcing decisions, calculation of ROI/TCO for specific initiatives and complex insource/outsource decisions * RFP Services – Assisting and leading a client through a full RFP lifecycle for a given IT initiative for sourcing of infrastructure and services In business development capacities, the business consultant will assist in all areas of the sales processes; interfacing directly with clients, account managers, partners and senior BT management to drive growth for their region and BT as a whole. Activities within this area that will be expected include: * New Account Identification – Prospecting of new clients through awareness of the vertical markets, industry trends and emerging challenges that face BT clients * Pre-Sales Participation – Assisting account managers and business development managers in discussions with clients to identify new opportunities. * Proposal Creation – Development of Statement of Work contracts and RFP responses for potential opportunities. The business consultant will be primarily responsible for determining the scope, deliverables, assumptions and parameters of potential engagements. In RFP response situations, the business consultant will lead a team to develop professional and targeted proposals to drive BT into positions of advantage for RFP selection * Account Strategy – Participating with regional and national business strategy for BT business development activities. This will include assisting in identifying and qualifying specific targeted accounts and developing realistic strategy for driving BT services * Partner Relations – Involvement with BT partners and internal partner managers to identify potential opportunities for BT services through partner channels, and providing targeted internal leadership to develop and expand partner-based sales * Portfolio Development – Helping to identify and develop BT service offerings to meet the ever-changing needs of our clients. The business consultant will suggest new or modified areas of need within the client base, and developing structured service offerings to fulfill those needs in an effective and repeatable manner Job Requirements: * Professional services / IT consulting experience; * Superior work ethic, with flexible and client aware demeanor; * Exceptional articulation, documentation, presentation, and communication skills; * CRM Business Solutions’ experience in leading the design, development and support of CRM business solutions using application technologies, platforms and products. * Experience as a billable client-facing consultant, often working at senior levels of an organization. * Experience with Contact Center technology, . Cisco CallManager, Cosmocom, Avaya a plus · Project and Program Management · Knowledge of PM practices and standards (PMI etc.), and experience with project management tools (MS Project, Primavera, etc) · Budgeting and resource tracking skills for cost-balancing of projects · People management and conflict resolution · Business Analysis /Financial Analysis · Deconstructing business structure to identify IT service interfaces · Understanding of supply-chain, delivery and corporate management techniques · Awareness of the specific challenges and business models employed by companies within a variety of vertical markets · Familiarity with regulatory influences facing specific industries (HIPPA, GLB, Sarbanes-Oxley, etc) · Identification of key business processes and revenue streams · Ability to discover and calculate TCO for individual IT services and overall IT services for a client · Security and Continuity Management · Risk analysis and quantification of business risks for security and disaster recovery vulnerabilities · Process Analysis and Design · Understanding of common process models and theories (ITIL, CoBIT, TOGAF, FCAPS, ITSM, etc) · Management of RFP processes from a client perspective · Enterprise Architecture · Understanding of applications and infrastructure models as related to business goals · Experience in IT operations management roles (Director level leadership positions)
Education and Certifications: * Bachelors Degree in Information Technology/Computer Science or 5 years IT experience * MBA preferred
Benefits and Training BT is an employee-oriented company that offers a collaborative environment for consultants to work in. BT offers training, both internally and externally to our consultants through Webinars, training classes, seminars, boot camps, online training, and assistance in gaining certifications. Above & beyond your base salary and sales compensation plan are a full suite of medical, dental, vision, 401K matching plan, flex spending account; short/long term disability & life insurance; vacation, ESPP, etc. Existing authorization to work in the United States is required.
Relocation support for this position is not currently available.
