Community Manager - Spain - 12 Month Contract

Community Manager - Spain - 12 Month Contract

Title: Community Manager - Spain - 12 Month Contract
Location: Spain
Other Locations:
Yahoo!
Answers is a web-based community with over 250million users globally. Yahoo!
Answers allows users to pose questions on any topic, share answers based on
their own knowledge, personal experience or opinion; and explore the knowledge
shared by other users.
Yahoo! Answers
is one of the fastest growing Yahoo! properties.

Flickr
revolutionized photo sharing with its launch in 2004. Its innovative approach
to sharing, organizing, and searching for photos is used by millions of people
around the world and has inspired the development of a new generation of
web-based services. Acquired by Yahoo! in 2005, Flickr has rapidly grown to be
one of the world's most popular photo sharing sites.

The Community
Manager (Spain) will be reporting to the Community Management Lead for EU based
in Milan and will be tasked with building and nurturing strong and healthy Communities.

He or she
willwork with relevant team
members to manage Yahoo! Communities, ensuring that they are healthy and
satisfied and feels connected to Yahoo!. He or she will also cultivate a
relationship with power users through various initiatives.

In this role, the Community Manager will make sure
that community feedback is being heard and reflected in our product roadmaps
and user communications.

We are looking for an individual passionate about
online Communities with a customer-focused and results-driven approach, who can
achieve tangible results in that role, namely to continuously grow our Communities,
and improve its health and engagement.

Performance Objectives

Community
* Be the primary advocate for the Communities
within Yahoo!, making sure that community feedback is heard, and that
product roadmaps and user communications reflect our users' needs.
Represent Yahoo! to the Community.
* Foster community health and engagement, through
community moderation and other relevant short and long term initiatives to
ensure that our community is healthy, satisfied and feels connected to
Yahoo!. Enforce abuse policies where required.
* Set and maintain the overall tone of voice and
guidelines for Yahoo! Answers Community Management
* Own, write and surface all internal and public
facing Community documentation, such as blog posts, FAQs, Community
Guidelines and Abuse Grids.
* Cultivate relationships with key "power" users
and respond to inquiries from our top users on a timely basis, addressing
any concerns that are raised by these users.
* Engage and communicate with the very active
Flickr community within groups, the forums and on FlickrBlog to
communicate news, help solve problems and help ensure that every member
has the experience they want.
* Attend Flickr community meet-ups, drive
engagement, be the voice of the product and funnel users feedback into
product.

Editorial / Marketing
· Own a number of editorial and marketing positions
within the Product, including the Yahoo! Answers blog for Spain.
* Work closely with Yahoo! Editors to identify
and develop topics that Answers will contribute in giving visibility to,
when relevant.
* Own, initiate and execute punctual editorial
activities such as celebrity appearances on Answers, including integration
of this content across Yahoo! Answers and other Yahoo! properties to
maximise community satisfaction and referral opportunities.
* Develop and host programs and opportunities
for Flickr members to meet and collaborate online and in the real world

Product
* Be the voice of the community during product
development. Provide user feedback to the Product Operations team to
inform roadmap developments, and changes needed to product features.
* Provide local QA support and occasional translations
during product launches.
* Assist in building integrations including API-lead
implementations where required.

Network Integration
* Ensure strong and optimised relationships with
key Yahoo! Business Units to maximise exposure of Yahoo! communities on
the network and of relevant initiatives by key Yahoo! Business Units onto
Answers.

Sales
* Provide expert advice to Sales where relevant to
ensure Sales partnerships are optimised.

Customer care
* Foster strong relations with Customer Care
representatives, ensuring that they meet service levels, and make accurate
decisions.
* Be the go-to expert for any product-related
questions Customer Care representatives may have.

Legal/Policy
* Act as point of contact for all Legal and
Policy issues within Yahoo! Communities.

PR
* Represent Yahoo! Communities to external
media, via outreach and communications where relevant.
* Attend media events, representing Yahoo!
Communities, where required.
* Contribute to and sign-off local Yahoo!
Communities PR communications.



Skills and Experience Requirements

The ideal
candidate will be a hands-on, customer-focused and results-driven individual
with great passion for community-based online products.

Some of
the skills required are:

r Direct
experience with community-based internet products.
r Track
record in establishing successful relationship with online communities, translating
customer feedback into product and customer communication
recommendations/improvements.
r Experience
moderating group discussions
r Prior
Community Management experience is a definite plus
r A
passion for and skill with photography a plus, Flickr member preferred

On a
personal level, he or she needs to be bright, personable and a real team-player. It is important that this individual also has
outstanding relationship management skills.

To be successful in the role, the
candidate will need a strong interest in Social Media and online Community products
and an ability to act fast and to engage with users on-line and off-line.

Qualifications:


A BS/BA is required.

Other qualifications include:

r Strong
passion for the customer and ability to advocate on its behalf.
r Excellent
writing skills (previous editorial experience is a bonus). Ability to
communicate in the Yahoo! tone of voice and successfully interact and build
relationships with communities.
r Ability
to translate from English to local language(s) and vice versa
r Exemplary
communication skills in online environments, on blogs, and as a moderator or
facilitator of online forums
r A
'to do' attitude, great enthusiasm and dynamism to proactively:
· Drive new initiatives that will improve Community
health and engagement,
· Drive punctual product marketing activities,
· Voice the Community's feedback,
· Share new ideas and best practice with the rest of
the team.
r Strong
organizational and prioritization skills. Ability to work within a matrixed
organization to influence others in achieving the desired results.