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For your reference, we have included the original job posting below.
Change Coordinator / Configuration Control
Job Number:
25344698
Company Name:
BT
Job Location:
Princeton, NJ US
Job Category:
Media & Communication
Change Coordinator / Configuration Control
Change Coordinator / Configuration Control Location: New Jersey - Princeton Job Code: 2172 # Of Openings: 1
Description
BT provides networked IT services for optimizing IT performance to multinational, multisite customers. Our global, ubiquitous services focus on throughput and service levels so our customers can overcome business challenges and create sustainable value in critical areas. We deliver a wide range of solutions from professional services to networking to fully managed IT services, in the areas of IT optimization, unified communications, security, mobility and contact center efficiency. The strength and experience of our employees combined with the knowledge gained by using our own solutions internally is where we differentiate ourselves. We design and operate global business models in more than 170 countries and through key acquisitions and our partner network we are ready wherever our customers are around the world today.
At BT we believe our success is measured by our customers’ success so we are always focused on whether solutions make business sense for our customers. This has helped us become more than a vendor, we are a trusted advisor and partner.
Key Purpose of the Role: Responsible for creating and overseeing change records into the validated system as well as monitoring inventory in the management systems/toolsBT values are:-
Key Responsibilities: Change Responsibilities
* Responsible for end to end creation and management of change record (Record Owner) * Gather all information provided from PM and review/coordinate with involved parties * Schedule change record with the CAB * Communicate and coordinate with concerned parties through the change process * Review all upcoming changes and review with PM the CI’s involved & Implementation teams (Post CAB Meeting) * Follow up with the implementer on the day of the change * Follow up with PM & Respective implementation teams (day of change) * Follow up with appropriate acceptance team to complete take into service processes
Inventory Responsibilities
* Update the inventory associated with a given change * Oversee/Control all inventory data input and output from the BFG * Review all assigned changes to Inventory (for adding and ceasing asset’s * On-going asset/inventory reconciliation
Skills/Experience:
* Understanding of ITIL processes. * Highly organized * Excellent customer skills * Ability to multitask * Excellent communication and coordination skills * Project management experience * Microsoft office
* Trustworthy – we do what we say we will * Helpful – we work as one team * Inspiring – we create new possibilities * Straightforward – we make things clear * Heart – we believe in what we do BT capabilities Capabilities provide a common framework across the business in relation to skills, knowledge, behaviors and personal attributes. The capabilities are:- * Trustworthy * Helpful * Inspiring * Straightforward * Heart * Coaching for performance * Bottom line * Drive for results * Customer connected BT is an Equal Opportunity Employer
