Associate Customer SpecialistPosting Job Title: Associate Customer Specialist
Requisition Number: 11-7010
State: Florida
City: Plantation
Shift: Shift 1
Job Description: CT Corporation (), a Wolters Kluwer business, is committed to providing intelligent software and the highest quality service standards to support legal professionals in their workflows for corporate compliance and transactions, due diligence, litigation support, e-Discovery, law department management, and trademark management. CT builds its offerings within the framework of an extensive knowledge of our customers' work processes and the challenges they face. We continue to build on these strengths through close customer relationships and consistent research gleaned from our clients. CT companies provide the best solutions for registered agent, compliance and governance services, law department management, lien management, litigation support and trademark management.
We are seeking an Associate Customer Specialist, for our Plantation, FL office.
The Associate Customer Specialist is our entry level customer interface position on our corporate service team. This position will allow you to communicate with customers, answer inquiries about our products and services and develop proficiency in using CT's electronic products. You will be responsible for identifying customer needs and requests for corporate document retrieval and filing services. You will be able to create, track and follow-up on work orders by effective use of our internal electronic systems and well as our customer electronic interface tools. You will be required to guarantee high quality service throughout a work orders lifecycle from start to finish.
As an Associate Customer Specialist you will provide consultative phone and online service as well as limited face-to face client visits to probe for cross selling opportunities for our array of products as well as providing expertise in the areas of corporate filings, document retrievals and statutory representation. You will have extensive telephone contact with our fulfillment, correspondent and state filing officials throughout the country.
ESSENTIAL DUTIES AND RESPONSIBILITIES
. Identifying customer needs and setting clear expectations regarding capability of our products and services.
. Performing all order fulfillment activities, including a review of filing procedures, completion of documents and interaction with customers.
. Will assist in development of accounts, answering customer inquiries regarding corporate services, compile search results and interact with correspondent networks as well as other CT Fulfillment offices.
. After in depth training, utilize a consultative approach when identifying customer needs (i.e. state requirements, corporate annual report filings, options for forming new business entities and updating customers on state corporate status information); promote and set clear expectations regarding capability of our products and services.
. Develop customer relationships throughout the country in law firms and corporations, via the phone.
. Provide high-level, quality consultative customer service to all internal and external customers through project's entire lifecycle from start to finish.
. Responsible for order, financial and customer record maintenance.
OTHER DUTIES
Performs other duties as assigned by Team Leaders and other senior members of the corporate service team.
Qualifications: MINIMUM QUALIFICATIONS
Education:
. Associates Degree OR Equivalent combination of a High School Diploma and work experience. (3 years of customer service experience in an office environment).
Experience:
. 1 year experience in a consultative Customer Service or Account Manager role in an office environment.
. 1 year of Microsoft Office Suite experience (Word, Excel, Outlook and Internet)
. 1 year of strong communication, written and oral.
PREFERRED QUALIFICATIONS
. Bachelor's Degree preferred
. Team-oriented individual who is able to multi-task in a fast-paced environment, work and problem-solve independently, as well as provide solutions to increase team efficiency.
. Domestic travel may be required to attend training classes, national meetings, seminars or to visit client sites. Less than 5%.
WOLTERS KLUWER:
Wolters Kluwer () is a market-leading global information services company. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare rely on Wolters Kluwer's leading, information-enabled tools and solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer is a market-leading global information services company. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare rely on Wolters Kluwer's leading, information-enabled tools and solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.
Wolters Kluwer has 2010 annual revenues of ?3.6 billion ($5 billion/£3.1 billion), employs approximately 19,300 people worldwide, and maintains operations in over 40 countries across Europe, North America, Asia Pacific, and Latin America. Wolters Kluwer is headquartered in Alphen aan den Rijn, the Netherlands. Its shares are quoted on Euronext Amsterdam (WKL) and are included in the AEX
Visit our website, YouTube or follow @Wolters_Kluwer on Twitter for more information about our customers, market positions, brands, and organization.
Wolters Kluwer offers a competitive compensation and benefit package including 4-weeks of paid time off (1st year), 12 paid holidays, and a generous profit sharing program.
We are an equal opportunity employer and committed to a diverse workforce.
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