Account CoordinatorTitle: Account Coordinator
Location: US-CO-Evergreen
BENTEK Energyis an energy market analytics company, providing data-driven research and deep market understanding to our clients. We are the recognized leader innatural gas market fundamental analysis. But our expertise goes much further, into power, natural gas liquids and other energy products. We collect and organize data from all of these markets from thousands of sources worldwide, and then transform the data into actionable intelligence and key market insights. BENTEK provides a full range of products including daily market reports, online tools, comprehensive studies, consulting engagements and retainer services.
Key Responsibilities:
The Account Coordinator (AC) is responsible for the implementation of services and products, customer support and contract management for BENTEK's clientele. The AC will process orders from the sales group and will support marketing functions, such as:
· Assist in BENTEK's overall customer service plan
· Maintain an externally focused customer culture
· Recognize and communicate product and service changes to customers
· Provide a high-quality experience to all BENTEK customers
· Become an integral part of the BENTEK customer support team
Specific duties include, but not limited to:
1. Review salesperson's contract from an operations perspective for clarity and completeness
2. Manage BENport and report trials
3. Set up new BENport, Salesforce and EFFI accounts
4. Manage BENport permissions
5. Work with clients to set up new users
6. Operational liaison between sales, billing and analytics
7. Maintain client accounts
8. Assistance in new services implementation
a. Coordinate with sales and marketing
b. BENport permissions, BENport web parts
c. Salesforce changes
9. Monthly expiring contract review and price increase processes
10. Quality control in BENport
11. Develop and maintain standard communication pieces
12. Periodically review every client to make sure they are set up correctly
13. Responsible for certain Salesforce clean up opportunities
Skills and Abilities:
The AC must possess strong verbal and written skills and the ability to communicate effectively over the telephone and via email. High energy, active listening and attention to detail are key components to being successful. The AC will: 1) be independently motivated, 2) accept rejection in a constructive manner, 3) have an outstanding and very-determined work ethic, 4) and be a team player with a "company first" attitude. The AC will have experience using the Internet and MS Office products.
Education:
Although no formal education is required, courses in communications are helpful when applying for a position that involves placing cold calls.
Compensation:
The AC is a salaried position that potentially includes a yearend bonus, depending on individual and company success. Base salary is based on experience.
The Company
BENTEK is an energy market information, analysis and decision tools company based in the heart of the Rocky Mountain Front Range, just 25 miles west of Denver Colorado. The firm provides data, analytical tools, research, market advice and strategy recommendations focused on the energy market with a special emphasis on buyers, sellers and transporters of natural gas. Our flagship products are Energy Market Fundamental reports and the Benport Data WarehouseT an information service and set of associated technologies used by participants in the North American natural gas market for the examination, analysis and visualization of pipeline flows and capacity utilization at specific receipt and delivery points.
The future of energy is in your hands. At Platts, the world's leading energy information provider, traders, risk managers, analysts, and industry leaders will depend on you to help them make better trading and investment decisions in the all-important energy markets. Our real-time news, pricing, analytical services and conferences help markets operate with transparency and efficiency. With more than 600 employees in 17 offices spanning five continents, you get the best of a small company and a Fortune 500 corporation at Platts. We have a highly diverse workforce, a global perspective, and a "business casual" culture. Platts is a division of The McGraw-Hill Companies.
The McGraw-Hill Companies (NYSE: MHP) is a Fortune500 corporation with over 20,000 global employees and over 10,000 U.S. employees. Around the world, McGraw-Hill provides people with the information and insights they need to adapt and grow in changing times. Our business spans the fields of financial services, education, and business information with leading brand names such as Standard & Poor's, McGraw-Hill Education, Platts, and J.D. Power & Associates. By working together with our customers and partners, these brands are laying the foundation for a smarter, better world.
The McGraw-Hill Companies is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability, please email webmaster -at- and your request will be forwarded to the appropriate individual.
Job Type: Sales/Business Development
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