NOC Shift Lead, Google Access

NOC Shift Lead, Google Access

NOC Shift Lead, Google Access

Location:Mountain View (Global HQ)
Team:NetworkApply now
This position is based in Mountain View, area: Engineering & Operations
Google is and always will be an engineering company. We hire people with a broad set of technical skills who are ready to tackle some of technology's greatest challenges and make an impact on millions, if not billions, of users. At Google, engineers not only revolutionize search, they routinely work on massive scalability and storage solutions, large-scale applications and entirely new platforms for developers around the world. From AdWords to Chrome, Android to YouTube, Social to Local, Google engineers are changing the world one technological achievement after role: NOC Shift Lead, Google Access
Google is proud to boast a network that provides service to millions of Internet users around the world. The Network Engineering team is responsible for operating that network reliably and at scale. As a member of the team, you have a direct impact on design and feature enhancements to keep our systems running smoothly. You also ensure that network operations are safe and efficient by monitoring network performance, coordinating planned maintenance, adjusting hardware components and responding to network connectivity issues. Google's complex network generates a constant stream of challenges which require you to continually be innovative with an evolving set of technologies. Keeping the network reliable ensures that our users stay connected with our suite of applications, products and services.
You encourage safe and efficient network operations by leading project teams that maintain and improve network operations. You propose projects that increase network reliability and analyze network technologies that assess implications for Google.
The Network Operations team is responsible for operating the Google Fiber network reliably and at the scale necessary for the best possible user experience. During your shift, you must oversee the activities of all members of network operations team and insure the coordination among all team members relating to monitoring network performance, executing planned maintenance, and responding to and resolving network connectivity issues. Keeping the network reliable ensures that our users have the best possible experience using Google services and those available on the rest of the Internet.

Responsibilities:
* Oversee the monitoring of the network for stability and performance in order to maintain 24x7 operations and resolve service impacts as they occur.
* See that trouble tickets are worked effectively and efficiently and that the work with engineering, field technicians, and telecommunications carriers is effective in resolving service issues in accordance with established processes and procedures
* Review problem descriptions and and detailed problem diagnosis for accuracy and compliance with established practices. Assist in moving forward the problem resolution work when progress is sluggish.
* Recommend and standardize methods to correct common network trouble issues and faults, especially those of a chronic nature.
* Recommend revisions to existing policies and procedures to make them more effective. Draft new policies and procedures for consideration by management to better optimize Network Operations.
Minimum qualifications:
* BA/BS degree (In lieu of degree, 4 years relevant work experience).
* 2 years of shift lead experience in supporting and/or implementing an Internet service provider or large wide area network and experience with network change management control policies.
* Knowledge of TCP/IP fundamentals and commonly-used network protocols (MPLS, IPv6, Multicast, OSPF, BGP, IS-IS).
* LAN and WAN troubleshooting skills and a solid understanding of network security.
Preferred qualifications:
* Knowledge of common FTTH access technologies.
* Network certifications (or equivalent training/experience).