Position Title:Strategic Account Manager I/IIRegion:ArizonaLocation:PhoenixDepartment:Integra Arizona - Customer Care * Apply For This Position * Print This Page POSITION SUMMARY: Serve as the liaison between Integra Telecom and assigned Strategic Account Customers. Preserve and grow existing account base and provide account management services. This includes maintaining regular and proactive contact with assigned accounts regarding customer needs, recommended service changes and upgrades, billing issues, overall customer service, customer training, and technical issues. ESSENTIAL REQUIREMENTS: * Bachelors degree in Business or Marketing or a related field, or the equivalent in training and experience. * Demonstrated experience in account management, specifically managing telecommunications accounts. * Basic knowledge of local exchange, long distance, data/internet products, PBX systems and telecommunications operations. * Experience which demonstrates the ability to interface with small and large sized groups in a professional manner. * Experience which demonstrates strong analytical, time management, problem solving, prioritization and planning skills. * Exceptional verbal and written communication skills which demonstrate techniques in persuasion, selling, negotiation, conflict resolution and customer service. * Computer skills, including spreadsheets, presentation and word processing programs. Possess knowledge of company processes and organizational structure. * SAM I- At least four years of telecommunications call center experience; or at least one year telecommunications account management and/or direct sales experience. * SAM II - At least three years of telecommunications account management and/or direct sales experience. <<
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